The protection of your privacy is very important to us, which is why we will process your personal data in accordance with this Privacy Policy and in compliance with our obligations under the Swiss Federal Act on Data Protection (DSG) as well as, where applicable, the principles of the EU General Data Protection Regulation (GDPR), which entered into force on May 25, 2018.
This Privacy Policy applies to:
ITS Kanal Services AG (collectively and individually, ITS, we, us, or our).
We are committed to protecting your privacy and we process your personal data in accordance with this Privacy Policy and in accordance with our obligations under:
the Swiss Federal Act on Data Protection (DSG); and
where applicable, the EU General Data Protection Regulation (GDPR) in its currently applicable version.
“Personal data” refers to any information relating to an identified or identifiable natural person (“data subject”), such as their name, address, phone number, and email address. “Special categories” of information comprise a subset of personal data and may include information such as race, ethnicity, religion, sexual orientation, medical and health information, and trade union membership.
2.1 General Information
We collect your personal data in order to provide services to you or to receive services from you. The personal data we ask you to provide includes your contact information (such as your name, address, phone number, and email address) and identification details (such as your driver’s license or passport information). If we collect special categories of information about you, we will ask for your explicit consent and inform you of the purpose of this processing. We may also ask you from time to time to provide us with information, such as when you report a problem with our services and when we ask you to complete surveys, questionnaires, and feedback forms, which we use for quality monitoring and research purposes.
2.2 Legal and Regulatory Requirements
We may also collect your personal data to comply with legal and regulatory requirements.
3. What happens if you do not provide us with this information?
You have the right not to provide us with any information and not to identify yourself to us. However, if you decide not to provide us with the personal data we request or do not wish to identify yourself to us, we may not be able to provide you with the services or information you have requested.
4. How do we collect your personal data?
In general, we collect personal data directly from you (unless you otherwise consent). We collect the personal data you provide electronically, including information provided through your use of our website, during telephone conversations with our representatives, in connection with the provision and administration of our services, and through forms you complete or other correspondence provided in writing or electronically. If we collect personal data about you from third parties, we will notify you and, if necessary, obtain your consent for such processing. If we receive personal data about you that we did not request and that is not necessary to provide our services to you or to receive services from you, we will destroy or anonymize the information, unless we are legally required to retain it.
Cookies
When you visit our website, it will send a cookie to your device. This is a piece of information stored on your hard drive that tells us your computer has accessed our website. The cookie cannot identify you personally. If you do not wish to use cookies, you can set your browser to reject them. We use cookies to collect data from our website that tells us which of our pages are most popular and when peak times occur, as well as to obtain other information such as Internet Protocol (IP) addresses, referring website addresses, application activity logs, and error logs, which help us improve the content and simplify navigation on our website.
ITS uses Google Analytics or similar tools to obtain trend information about user interactions with our website, for system administration purposes, and to identify issues and improve the website. Google Analytics uses first-party cookies to report on visitor interactions. These cookies are used to store non-personally identifiable information, such as the time of the current visit, the visitor’s previous visits to the site, and the page that referred the visitor to the website.
Cookies used on our website:
| Name | Lebensdauer | Beschreibung |
|---|---|---|
| _ga | 2 Jahre | Google Universal Analytics – dieses Cookie wird zur Unterscheidung von einzelnen Besuchern verwendet, indem eine zufällig generierte Nummer als Kundenkennung zugewiesen wird. |
| _gat | 1 Minute | Google Universal Analytics – dieses Cookie wird verwendet, um die Anforderungsrate zu senken – dabei wird die Erhebung von Daten auf stark besuchten Websites eingeschränkt. |
| _gid | 1 Tag | Google Universal Analytics – dieses Cookie speichert und aktualisiert einen eindeutigen Wert für jede besuchte Seite. |
Browser
CMS Session Cookie – A randomly generated name and value that identifies the unique session for your visit to the website, used, among other things, to set the selected language. The cookie is deleted when you close your browser session and does not store any personal data.
By using our website, you consent to ITS placing these types of cookies on your device.
No cookies controlled by ITS will be placed on your device without your permission. You can select a setting in your browser that allows cookies to be stored only with prior consent. If you wish to accept only ITS cookies but not those from our service providers and partners, you can select the “Block third-party cookies” setting in your browser. Generally, there is a guide in the help section of your web browser’s menu bar that explains how to reject new cookies and disable existing ones. Here are detailed instructions for removing cookies:
Deleting cookies in Google Chrome
Deleting cookies in Mozilla Firefox
Links on Our Website
Our website may contain links to third-party websites. Please note that the terms of this ITS Privacy Policy do not apply to external websites. If you would like to know how a third party handles your personal data, you must obtain a copy of that third party’s privacy policy.
5. How do we use your personal data?
Your personal data is collected so that we can: (a) comply with the law and, among other things, carry out all activities for which we are legally obligated or authorized; (b) manage our relationship with you; (c) resolve any legal or business complaints or matters; (d) facilitate our business operations, including performing other functions and activities related to ITS’s business and improving our services. In addition, with your express consent, we may inform you about our products and services and those of third parties that may be of interest to you. Generally, we do not use or disclose your information for any purpose other than those set forth in this Privacy Policy, nor for any purpose other than that which has been disclosed to you and to which you have consented.
6. Do we share information with third parties?
We may disclose your personal data to third parties for any of the reasons listed above. This includes, but is not limited to, our affiliated legal entities, agents, external consultants and service providers, and contractors (such as email providers, business representatives, or support services); Government authorities, including law enforcement, regulatory, and dispute resolution authorities (or any other entity to which disclosure is required by law or court order); and any other natural or legal person to whom you authorize disclosure.
We will not disclose any special categories of information concerning you to any natural or legal person, except for our affiliated legal entities; our employees and the employees of our affiliated legal entities; government or regulatory authorities (including law enforcement agencies and courts), to the extent required or permitted by law; and any other person permitted by law.
If we disclose your information to a third party, we will take all reasonable measures to ensure that such third parties are bound by confidentiality and data protection obligations with respect to the protection of your personal data. Disclosure is made in accordance with legal requirements, including that transfers are governed by data processing agreements to ensure that data is not processed for any purposes other than those expressly stated and to ensure adequate security measures.
7. Do we transfer your personal data to recipients outside Switzerland?
We may transfer your personal data within ITS Kanal Services AG to our branches or contractual partners outside Switzerland. However, such a transfer does not affect our obligation to protect your personal data in accordance with this Privacy Policy.
If your personal data is transferred outside of Switzerland, ITS ensures an adequate level of security by transferring it to countries that, according to confirmation by the Federal Data Protection and Information Commissioner (FDPIC) and/or the European Commission, or by entering into an appropriately drafted agreement between ITS and the legal entity outside Switzerland that receives the data. You can obtain a copy of the appropriate safeguards by contacting us via email at info@itskanal.ch.
8. Direct Marketing and the Use of Your Personal Data for Advertising Purposes
ITS may use your personal data to provide you with information about our services or products, or those of third parties, that we believe may be of interest to you. With your explicit consent, we may share your personal data with these third-party organizations for specific marketing purposes.
Depending on the nature of our business relationship, we may wish to list you as a reference for our business activities. In this case, we will ask for your explicit consent in advance and will only disclose the personal data to which you have consented.
You may ask us at any time not to contact you regarding products or services and not to share your information with others for this purpose by notifying us or, where applicable, by clicking the “Unsubscribe” button in promotional emails.
9. Storage and Security of Your Personal Data
We store your personal data in paper or electronic form. We have implemented legally required safeguards to protect the personal data we store from misuse, interference, and loss, as well as from unauthorized access, alteration, or disclosure. ITS employs technical security measures such as encryption. This includes a range of system and communication security measures, as well as the secure storage of paper documents. Furthermore, access to your personal data will be restricted to those individuals who are duly authorized to do so.
We take appropriate measures to destroy or permanently anonymize all personal data once it can no longer be used in accordance with this Privacy Policy.
10. How can you exercise your data subject rights?
We take appropriate measures to ensure that the information we have stored about you is accurate, up-to-date, complete, and relevant when used or disclosed.
If you have a question about this Privacy Policy or wish to exercise your data protection rights, you can contact our data protection officers as follows: Contact the local data protection officer at ITS Kanal Services AG in writing by email at info@itskanal.ch
At the same time, in the event of a violation of applicable data protection regulations, you have the right to file a complaint with the competent data protection authority.
The information requested in connection with the exercise of your data subject rights is provided free of charge. Under certain circumstances, we may charge you reasonable costs incurred by us in processing and handling your request for access, including costs for photocopies, the provision of written reports, administration, and postage.
11. How we will respond to your request
We will confirm receipt of your request within 5 business days of receiving it. We will do our best to process and respond to your request within 10 business days. If we are unable to assist you with your request, you will receive a written explanation and details of the options available to you if you disagree with our response.
12. Would you like to contact us anonymously?
Of course, you can contact us anonymously. However, if you prefer to remain anonymous, our ability to provide you with the requested services or information will be limited.
13. Do you need further information?
For further information on data protection in general, you can visit the website of the Federal Data Protection and Information Commissioner at www.edoeb.admin.ch.
14. Updating Our Privacy Policy
We may review, change, or revise our privacy policy and our practices regarding the processing of personal data from time to time. We will publish the updated privacy policy on our website at www.itskanal.ch. Any amended terms will take effect as of the date of publication.
Emergency
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